FAQs
General
TruCorp is a global leader in the design, engineering, and manufacture of anatomically accurate medical training simulators. With over 20 years of experience, we provide innovative, high-quality solutions that support clinical skills development and enhance patient outcomes.
Our simulators are built with precision, durability, and realism in mind. Each model is anatomically correct, rigorously tested, and designed in collaboration with clinical educators to ensure effective hands-on training and repeatable use.
Our headquarters are located at 33 Waringstown Road, Lurgan, Co. Armagh BT66 7HH, Northern Ireland, UK, and we proudly serve clients in over 90 countries through a global distribution network.
Please fill out the contact form and a sales representative will get in touch.
Monday – Friday | 8am – 4pm
Products
We offer a diverse portfolio of training solutions including airway management trainers, trauma models, surgical task trainers, ultrasound simulators, and pediatric manikins. View all TruCorp products here..
Yes. Our models are based on real human anatomy taken from CT DICOM patient data and engineered to deliver lifelike feel and anatomical landmarks.
TruCorp is committed to advancing medical education through collaboration and innovation. Our products offer a number of customisable options ranging from bronchi attachments, increased difficulty through tongue edema simulation, skin tone, and incorporation of smart sensors for performance feedback.
We actively engage in strategic partnerships with clinical experts and institutions to co-develop specialized training solutions—such as the AirSim Pierre Robin X, designed in collaboration with clinicians from Children’s Hospital Los Angeles. If you are interested in exploring a collaborative development opportunity, we welcome the conversation.
TruCorp products are engineered for long-term durability in high-demand clinical training environments. Each model undergoes rigorous testing to failure during the development phase to ensure resilience under repeated use. Prior to shipment, every unit must pass a stringent quality control inspection to verify performance, structural integrity, and adherence to our manufacturing standards. This commitment to durability and reliability is central to our product assurance process. See more information on our durability and warranty guarantee here.
Yes. Our range accommodates all levels of learners, from foundational skills training to complex, high-acuity scenario-based learning.
Yes! Please contact us today, one of our product specialists will be happy to help.
Ordering
Yes. Our sales team is happy to provide formal quotations and documentation to support purchasing and tender submissions. Make use of the quote basket on our website or request a quote via the quote cart.
Orders can be placed directly through our sales team ([email protected]) or through one of our trusted global distribution partners.
Standard products typically ship within 3-4 weeks. Large orders may require additional lead time, which will be communicated during quotation. Our team will always strive to expedite if possible. Please allow up to approx. 1 week for delivery.
Yes, we offer global shipping. Costs vary based on location, product size, and delivery method. Our team will provide a detailed shipping estimate upon request. Please note; TruCorp are not responsible for any duties/taxes upon entry to the destination country.
Training
Yes, all product materials can be found in our product resources section. You can find comprehensive user manuals, setup instructions, and cleaning guidelines to ensure proper use and maintenance.
Our team would be delighted to assist with virtual demonstrations and in-person demonstrations (based on location & availability). We offer instructional videos, and product support.
Yes. Our simulators are widely used in accredited programs, certification courses, and exam preparation for medical and allied healthcare professionals. You can now earn CPD points when using the Smart Airway range. See CPD Points & Smart Airway Training information.
We recommend using mild, non-corrosive cleaning agents and adhering to our care instructions to maximize product life. Failure to do so can lead to a void of warranty period. Consult the product user manual for in-depth information on cleaning protocols. Learn more via our Care & Storage page.
Support
TruCorp products are carefully designed and produced at our UK HQ. We offer up to a 3-year warranty on TruCorp products. This applies to all products which have been used appropriately as noted in the product user guide. Learn more about our Product Warranty.
You can contact our customer support team via a submission form, email or phone. Please provide the serial number and images / videos of the issue you are facing. Our technical specialists are committed to resolving queries promptly and efficiently.
Yes. We provide replacement parts and offer repair services where feasible. Please contact support for evaluation and quotation.
Returns are accepted within 30-days of delivery and in line with our terms and conditions. Satisfaction is a priority, and we will work with clients to resolve concerns wherever possible.
Airway Heads / TruInfant / TruTourniquet / TruNerve Block / TruPICC / TruCVC:
Under the black base
Smart TruMan Trauma Adult/ TruMan Trauma Adult:
On the black base
TruBaby X/Lite:
Gently pull back the skin at the neck, the serial number is between the shoulder and the neck
TruWound:
On the pump provided
TruIV Block:
On the black base plinth
Compliance
Our products comply with leading simulation standards and are manufactured under strict quality control processes aligned with ISO 9001:2015 certification.
Yes, the Smart Airway Range is now CPD-accredited. Earn points while you learn.
Yes. TruCorp operates under ISO-certified quality management systems to ensure consistent performance, safety, and customer satisfaction.
TruCorp are certified to ISO 14001 standards, we prioritize sustainable solutions while advancing medical simulation technology to meet the evolving needs of healthcare training.
Distributors
We welcome expressions of interest from reputable distributors globally. Please contact our business development team for further information on partnership criteria at [email protected].
You can visit our ‘Contact Us‘ page or email [email protected] to be connected with a local representative or authorized distributor in your region.
Innovation
Customer feedback is central to our innovation strategy. We conduct surveys, collaborate with academic partners, and actively gather user insights to drive continuous improvement.
Yes. We welcome strategic collaborations that align with our mission to advance medical education and improve patient care through simulation.
Can’t find what you are looking for?
Our team is ready to assist you with any queries you may have.
