International Orders

Worldwide Shipping Policy

TruCorp® offers worldwide shipping for products ordered on trucorp.com. You’ll receive an order confirmation and tracking information by email.
For all customers that need additional paperwork or documents to ensure successful importation of our goods, please contact TruCorp® upon placing an order to ensure enough time for arranging the documents.


Products are usually shipped via DHL/FedEx unless you request a special shipping method. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] to request special shipping. We are happy to use your shipping account if necessary. Larger equipment (generally over 100lbs) is shipped via freight truck. You must be able to unload the product yourself via a lift truck or dock.

A member of the sales team quoting a new customer for one of Trucorp's products.

HOW TO REPORT DAMAGED GOODS

Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at +44 (0) 28 3888 2714 and/or [email protected]. Please have your order number and contact information when calling. Please note, you must save the carton for shipping inspection.

DELIVERY

Normal lead time is 3-4 weeks upon receipt of an order (high quantity orders may incur longer lead times). Please allow up to 1 week post despatch for arrival of your order. If you need expedited shipping please contact TruCorp® and we will do our best to meet your needs.

Please also note that some models may have extended delivery times at certain peak times and/or when products from manufacturers have been delayed.
If there is any delay or other issue with shipping your order, a member of our sales team will contact you immediately.

Members of the production team organising products for delivery.
The operations team discussing warranty policies within Trucorp.

RETURN/REFUND POLICY/WARRANTY

We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them under our Refund/Cancellation Policy within 1 Month of Delivery. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] for personal service. Packages must be returned freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.

View TruCorp Product Warranty and Support Information.

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call or email prior to shipping your items back to us.