TruCorp® Terms & Conditions
These Conditions of Sale (“Conditions”) apply to all sales of goods by TruCorp Ltd (“TruCorp”) to any customer (“Customer”) unless otherwise agreed in writing.
1. Definitions
1.1. “Goods” means the products supplied by TruCorp.
1.2. “Contract” means any agreement between TruCorp and the Customer incorporating these Conditions.
1.3. “DAP” refers to Delivered at Place Incoterms.
1.4. “Force Majeure” means any circumstance beyond the reasonable control of either party.
2. Formation of Contract
2.1. By placing an order with TruCorp, the Customer agrees to be bound by these Conditions.
2.2. Any terms proposed by the Customer that conflict with these Conditions are excluded unless expressly agreed in writing by TruCorp.
2.3. A contract is formed only upon written acceptance of the Customer’s order by TruCorp.
3. Pricing and Payment
3.1. Prices are quoted exclusive of taxes, duties, and shipping unless otherwise stated in writing.
3.2. Subject to clause 3.4, all invoices are due in full within 30 calendar days from the invoice date.
3.3. Prices may change without notice. Orders are invoiced at the price in effect on the date of dispatch.
3.4. TruCorp may require advance payment at its discretion, including for new accounts, overdue accounts, or low-volume orders.
3.5. Late payments accrue daily interest at Bank of Ireland’s base rate plus 2%, until paid in full.
3.6. Customers are responsible for all bank fees, including sender and intermediary charges.
4. Title and Risk
4.1. Title to goods remains with TruCorp until payment is received in full.
4.2. Risk transfers to the Customer upon delivery to the Customer’s designated address.
4.3. If payment is not received in accordance with agreed credit terms, TruCorp has the right to recover its goods.
5. Shipping and Delivery
5.1. Delivery dates are estimates only and not guaranteed.
5.2. Unless otherwise agreed, goods are shipped DAP. The Customer is responsible for applicable import taxes and duties.
5.3. Unless otherwise agreed, TruCorp shall insure goods in transit up to the point of delivery. If the Customer arranges shipping, they bear full responsibility for insurance
5.4. If the Customer uses a broker, notice must be provided at least 72 hours before dispatch. Failure to do so may result in additional charges.
6. Claims
6.1. Claims for damage must be submitted in writing (via email or other agreed method) within 3 days of delivery. Goods shall be deemed accepted unless a claim is made within 3 days
6.2. Claims for non-delivery must be submitted in writing within 14 days of the invoice date.
6.3. Claims for shortages or incorrect goods must be made in writing within 3 days of delivery.
6.4. TruCorp is not liable for claims resulting from misuse, neglect, or abnormal use.
7. Returns
7.1. Returns require prior written authorisation from TruCorp. A re-stock fee may be charged at company discretion.
7.2. Goods must be returned to their original condition and properly packaged.
7.3. Return shipping and insurance are the Customer’s responsibility unless otherwise agreed.
7.4. TruCorp reserves the right to determine whether to repair, replace, or issue credit for returned goods.
8. Warranty
8.1. Coverage
TruCorp warrants its simulators to be free from defects in materials and workmanship for a period of 3 years, 2 years, or 1 year depending on the product category, effective from the date of delivery. The warranty applies to the complete product and not only individual components.
8.2. Exclusions
This warranty does not cover consumable items (e.g. neck skins, larynx inserts, membranes, fluids, lubricants, or other user-replaceable training consumables). Damage caused by misuse, unauthorised modification, improper handling, or circumstances beyond TruCorp’s control is not covered.
8.3. Claims Process
Warranty claims may require the return of the defective unit or part for evaluation. TruCorp reserves the right to repair or replace the defective product at its discretion.
8.4. Non-Warranty Repairs
For repairs outside warranty coverage, TruCorp may charge for parts, labour, and return shipping.
8.5. Customer Responsibility
The customer is responsible for correct use, care, and maintenance of the product in accordance with TruCorp’s instructions.
9. Limitation of Liability
9.1. TruCorp’s total liability under any contract of sale shall not exceed the price paid for the goods.
9.2. TruCorp shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit or data.
10. Cancellation
10.1. Orders may not be cancelled without TruCorp’s written consent.
10.2. Approved cancellations are subject to reimbursement of costs incurred and a cancellation fee of 10% of the order value.
11. Compliance and Legal
11.1. These Conditions are governed by the laws of Northern Ireland.
11.2. Any dispute shall be subject to the exclusive jurisdiction of the Northern Irish courts.
11.3. If any clause is found unenforceable, the remainder of the Conditions remain in full force and effect.
11.4. The Customer agrees to comply with all applicable laws, including export control and anti-bribery regulations.
12. Force Majeure
12.1. TruCorp shall not be liable for any delay or failure to perform due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, government restrictions, pandemics, or supply chain disruptions.
13. Confidentiality
13.1. The Customer shall keep confidential all technical, commercial, and financial information disclosed by TruCorp and shall not disclose it to any third party without TruCorp’s prior written consent.
14. Intellectual Property
14.1. All intellectual property rights in TruCorp’s goods, designs, manuals, and trademarks remain the sole property of TruCorp.
14.2. The Customer shall not reproduce, reverse-engineer, or otherwise use TruCorp IP beyond the scope of the contract.
15. Data Protection
15.1. TruCorp processes personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR.
15.2. For more information, refer to TruCorp’s privacy policy.
16. Entire Agreement
16.1. These Conditions constitute the entire agreement between TruCorp and the Customer, superseding all prior communications and agreements.
Amended September 2025.
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