International orders

Worldwide Shipping Policy

Delivery of Goods

TruCorp® offers worldwide shipping for products ordered on trucorp.com. You’ll receive an order confirmation and tracking information by email.
For all customers that need additional paperwork or documents to ensure successful importation of our goods, please contact TruCorp® upon placing an order to ensure enough time for arranging the documents.

Products are usually shipped via DHL unless you request a special shipping method. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] to request special shipping. We are happy to use your shipping account if necessary. Larger equipment (generally over 100lbs) is shipped via freight truck. You must be able to unload the product yourself via a lift truck or dock.

HOW TO REPORT DAMAGED GOODS

Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at +44 (0) 28 3888 2714 and/or [email protected]. Please have your order number and contact information when calling. Please note, you must save the carton for shipping inspection.

DELIVERY

Normal delivery time is 2-3 weeks upon receipt of an order. If you need expedited shipping please contact TruCorp® and we will do our best to meet your needs. Please also note that some models may have extended delivery times at certain peak times and/or when products from manufacturers have been delayed.

If there is any delay or other issue with shipping your order, a member of our sales team will contact you immediately.

RETURN/REFUND POLICY/WARRANTY

We strive to serve each of our customers in a fair and efficient manner by providing quality products. If you are unsatisfied with any of our products, you may return them under our Refund/Cancellation Policy within One Month of Delivery. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] for personal service. Packages must be returned freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.

1 Year Warranty on products. Products within the first year can be returned for repair.

While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department. Please contact us at +44 (0) 28 3888 2714 and/or [email protected] to contact a representative. We will not refund items that do not have return permission from our Customer Service Department, so please call or email prior to shipping your items back to us.

Keeping your airway trainer in top condition

CARE, HANDLING AND STORAGE

Avoid prolonged exposure to direct sunlight or temperatures outside the range specified in the user manual. Failing to meet these guidelines will directly affect the quality and shelf life of the polymer materials used to construct the model.

Always consult the usage/cleaning instructions supplied with the user manual for each product to ensure maximum model efficiency. Please transport the models in the carrier case provided to ensure adequate protection (replacement carrier bags and other consumables may be ordered on our website).

Store in clean, dry conditions away from heat and direct sunlight; avoid contact with metals, solvents, oils or greases and strong detergents. When the product is not in use please store in the black carrier case provided.

Thoroughly wash the AirSim airway in warm water. Please use warm soapy water or something similar until all visible foreign matter and residue is removed.

Mild detergents or enzymatic cleaning agents may be used on the airway in accordance with the manufacturer’s instructions and at the proper dilution. The detergent must not contain skin or mucous membrane irritants.

Please do not use any of the following when cleaning the AirSim® product range:

• Germicides, disinfectants, or chemical agents such as glutaraldehyde (e.g. Cidex®)
• Ethylene oxide, phenol-based cleaners or iodine-containing cleaners

Contact one of our medical simulation manikin specialists with any questions or concerns.